Customer support
Contact Stally Support for account setup, product usage, and troubleshooting.
Contact support
Email [email protected].
No general support response-time commitment is currently published. AWS Marketplace account provisioning is handled separately and is expected within one business day after valid setup details are submitted.
Include this information
Include enough detail for the support team to identify and reproduce the issue:
- Your name, company, and Stally account email
- The affected domain or document
- What you expected to happen
- What happened instead
- Steps to reproduce the issue
- Approximate date, time, and time zone
- Browser and operating system, when relevant
- Screenshots or error messages with secrets removed
- AWS Marketplace registration reference or agreement information, when relevant
Never send passwords, temporary passwords, API keys, session cookies, or AWS credentials by email.
AWS Marketplace support
Contact Stally Support for:
- Account provisioning
- Linking a Marketplace contract to an existing account
- Incorrect entitlement information displayed in Stally
- Product usage and troubleshooting
Contact AWS Marketplace buyer support for:
- Marketplace charges and invoices
- Contract cancellation
- Refund requests
- Problems completing a purchase in AWS Marketplace
See AWS Marketplace subscription and billing for more information.
Installation troubleshooting
Report a security issue
For a suspected vulnerability, unauthorized access, data exposure, or other security-sensitive issue, follow the security reporting process. Do not include exploit code, personal data, credentials, or confidential customer content unless the support team provides an approved secure transfer method.